Shipping policy

Shipping Policy

Last Updated: Wed Dec 3, 2025

Thank you for shopping at SkinLens. Please read below for detailed information on our shipping processes, timeframes, and policies regarding duties and customs fees.

1. Order Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping costs and estimated delivery times vary based on your location, chosen shipping method, and the contents of your order. All applicable shipping charges and estimated delivery times are clearly displayed at checkout before you complete your purchase.

3. Shipping Destinations

We currently ship to:

  • Domestic (within the United States)

  • International — selected countries available at checkout.

If your country isn’t listed, please contact us at info@skin-lens.com.

4. Duties, Tariffs, and Customs

For international orders:

  • Duties, taxes, and customs fees may be applied by your local government upon arrival.

  • These charges are not included in your order total or shipping cost at checkout.

  • You, the customer, are responsible for any customs duties, import taxes, brokerage fees, or other applicable charges imposed by your country.

  • Customs policies vary widely; please contact your local customs office for more information.

If you refuse to pay these charges and the shipment is returned to us, original shipping costs and return shipping costs are non-refundable. If a chargeback is filed for a package refused due to unpaid customs fees, we will dispute it using proof of shipment and carrier documentation.

5. Order Tracking

When your order ships, we’ll send a tracking number to your email. You can track your order through the carrier’s website or in your account dashboard on our site.

6. Delays and Exceptions

We are not liable for shipping delays due to:

  • Carrier issues

  • Weather conditions

  • Customs clearance

  • Incorrect shipping information provided by the customer

7. Incorrect or Undeliverable Addresses

Please ensure your address is complete and accurate before submitting your order. We are not responsible for packages delivered to incorrect addresses due to customer error.

8. Lost or Damaged Items

If your order is lost or arrives damaged:

  • Contact us within 7 days of delivery

  • Provide your order number and relevant photos (if applicable)

We will work with the carrier to investigate and resolve the issue as quickly as possible.

9. Questions?

If you have questions about your order, international shipping, or anything else, please don’t hesitate to contact us:

📧 Email: info@skin-lens.com